Some Dissatisfaction with Satisfaction: Universities, Values, and Quality
Date
2000-01
Authors
Luizzi, Vincent L.
Journal Title
Journal ISSN
Volume Title
Publisher
Kluwer Academic Publishers
Abstract
This article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality.
Description
Keywords
customer satisfaction, business ethics, total quality management, TQM, university values, Philosophy
Citation
Luizzi, V. L. (2000). Some Dissatisfaction with Satisfaction: Universities, Values, and Quality. Journal of Business Ethics, 25(4), pp. 359-364.