A Utilization Assessment Of The Texas Performance Measurement System
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Developing and implementing effective performance measurement systems is difficult. The myriad of people and bureaucracy that must be navigated can be daunting. Texas state government, however, is committed to charting forward with utilization of the performance measurement system it devised over a decade ago. Scholarly literature underscores utilization factors that influence the development and implementation of an effective performance measurement system. The present research explores the attitudes and perceptions of state agency executive directors regarding the use of the current Texas performance measurement system. The factors of communication, information, resources, disposition and bureaucratic structure were derived from the literature and developed into five hypotheses that comprised the research framework. A sixth overarching hypothesis explored the use of performance measurement for critical decision-making. This study reports results of a survey that queried state agency directors on their assessment of the Texas performance measurement system. Evidence was found that the Texas performance measurement system is developed with effective communication and good information. Proper resources are invested in the system. Furthermore, evidence was found that agency directors believe stakeholders have a disposition favorable towards implementation of the performance measurement system. It was also found that agency directors believe the bureaucratic structure of government only moderately hinders performance measurement implementation. Finally, evidence was found that agency directors believe the performance measures are not adequately utilized for critical decision-making in Texas government.