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dc.contributor.advisorShields, Patricia M.
dc.contributor.authorMcLemore, Dustin ( Orcid Icon 0000-0001-5495-3710 )
dc.identifier.citationMcLemore, D. (2008). A model records management system for Texas public utilities: An information science tool for public managers. Masters of Public Administration, Texas State University, San Marcos, TX.

Introduction: The way in which agencies receive information changes daily as does the type of information they deal with. Whether it is on e-mail, flash drive, even paper, each tool an agency uses is considered to be a record. Public administration is no longer a "sit and wait field". Many decisions require "on-demand" access to information and records. That need is magnified in a public utility given the variety of agencies, business and individual customers supported. Texas has specific requirements regarding how agencies manage information. Utility industrial standards and regulations make compliance efforts even more stringent. To address this issue, a preliminary model is needed for how an agency should manage its records. The goal of this project is to lay a framework for an effective records management program.

Purpose: The first purpose of this paper is to develop a model records management system for public utilities in Texas using relevant scholarly literature. Second, the model was evaluated by a pool of experts. Third, a revised model records management system based on expert feedback is developed.

Theory/Methodology: Focused interviews were conducted with 10 experts to determine whether or not the preliminary model was sound. Frequency distribution was used to quantify responses to those questions. Open-ended recommendations were also solicited to provide input in creating the revised model.

Findings: The existing model was largely comprehensive but needed the addition of two major components. The resulting model consists of the following components: System Design, Establishment of a Records Management Plan, Establishment of a Records Management Team, Inventory Management, Vital Records Management, Retention and Control Schedule Management, Disaster Planning and Recovery, and System Audit and Control. These components define an expanded and comprehensive model for agencies to use in creating their records management programs.

dc.format.extent104 pages
dc.format.medium1 file (.pdf)
dc.sourceAn Applied Research Project Submitted to the Department of Political Science, Texas State University-San Marcos, in Partial Fulfillment for the Requirements for the Degree of Masters of Public Administration, Summer 2008.
dc.subjectRecords Managementen_US
dc.subjectPublic utilitiesen_US
dc.subjectInformation scienceen_US
dc.subjectIdeal modelen_US
dc.subjectDisaster recoveryen_US
dc.titleA Model Records Management System for Texas Public Utilities: An Information Science Tool for Public Managersen_US
txstate.documenttypeResearch Reporten_US
dc.contributor.committeeMemberGarofalo, Charles
dc.contributor.committeeMemberGarza, Ana Lisa
txstate.departmentPolitical Science



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