Emotional Labor among Adult Protective Services In-Home and Facility Workers in Texas
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The Adult Protective Services (APS) program in Texas is responsible for investigating allegations of abuse, neglect, and exploitation of persons aged 65 and older, and/or adults with mental illness or intellectual/developmental disabilities. Purpose: To examine the factors that influence emotional labor in employees at Texas Adult Protective Services (APS). This study compares emotional labor among APS In-Home caseworkers and Facility investigators. The study also examines job position, gender, age, and race on surface acting and deep acting. Method: Eight hypotheses were developed to examine surface and deep acting yielded by Adult Protective Services workers in Texas. All hypotheses were tested using a survey questionnaire, and a total of six hundred and fifty-nine surveys were emailed to APS In-Home caseworkers and Facility investigators across the state. There were two hundred and three respondents who completed and returned the survey questionnaire. The emotional labor questions were measured on a 5-point Likert scale, from Strongly Agree to Strongly Disagree. Six demographic questions were included in the questionnaire and they were: job position, gender, age, race, tenure, and field of study. Findings: Multiple regression results illustrate there was a significant difference between age and surface acting, as well as tenure and surface acting.
CitationAshworth, C. (2014). Emotional labor among adult protective services in-home and facility workers in Texas. Masters of Public Administration, Texas State University, San Marcos, Texas.