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dc.contributor.authorBiediger-Friedman, Lesli ( )
dc.contributor.authorCrixell, Sylvia ( Orcid Icon 0000-0002-1176-9101 )
dc.contributor.authorScott, Colton ( )
dc.contributor.authorMarkides, Brittany R. ( Orcid Icon 0000-0001-6242-0842 )
dc.date.accessioned2019-07-19T20:50:14Z
dc.date.available2019-07-19T20:50:14Z
dc.date.issued2019-02-27
dc.identifier.citationBiediger-Friedman, L., Crixell, S. M., Scott, C., & Markides, B. User-centered design of a Texas WIC ChatBot: Formative investigation. Poster presented at the Annual Texas State University Translational Health Research Scholar Showcase, San Marcos, TX.
dc.identifier.urihttps://digital.library.txstate.edu/handle/10877/8355
dc.description.abstract

Introduction

  • The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) serves people at nutritional risk, including:
    • Low income pregnant, postpartum, and breastfeeding women
    • Children from infancy to the age of 5
  • WIC provides:
    • Vouchers for healthful foods
    • Health care referrals
    • Nutrition education counseling
  • Enrollment has been declining.
  • Most WIC participants use smartphones, and many choose to take their nutrition education classes from WIC online.
  • While there is information regarding eligibility on the Texas WIC website, there is currently no way for potential participants to ask questions about eligibility and make appointments.
  • We collaborated with Texas WIC to obtain USDA funding to investigate developing a ChatBot to meet this gap.

Objective:

  • To develop a WIC ChatBot prototype based on input from stakeholders and potential users.

Methods:

  • Compliant with the university IRB.
  • Employ User-centered Design to the process of developing the WIC ChatBot prototype (Figure 1).
  • The first step, reported here, involves concept generation based on the results of online group interviews and focus groups with:
    • Stakeholders in Texas WIC and cooperating states and territories: 1 focus group, 2 group interviews; n=7
    • Texas WIC clinic directors: 1 group interview; 3 focus groups; n=13
    • Texas WIC staff: 1 group interview; 3 focus groups; n=12. Participants were recruited via email and phone calls.
  • Participants were recruited via email and phone calls.

dc.description.sponsorshipOffice of Research and Sponsored Programsen_US
dc.formatImage
dc.format.extent1 page
dc.format.medium1 file (.pdf)
dc.language.isoen_USen_US
dc.sourceTexas State University Translational Health Research Scholar Showcase, 2019, San Marcos, Texas, United States
dc.source.urihttps://www.txstate.edu/research/health/archive/health-scholar-showcase-2019.html
dc.subjectUser-centered design
dc.subjectWIC
dc.subjectNutrition
dc.titleUser-Centered Design of a Texas WIC ChatBot: Formative Investigationen_US
txstate.documenttypePoster
txstate.departmentFamily and Consumer Sciences


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