Engaging Employees in Interpreting Survey Results: Using PathMAP® as a Tool to Drive Understanding and Change
Date
2015-01
Authors
Owen, Keith O.
Northcutt, Norvell
Dietz, A. Steven
Journal Title
Journal ISSN
Volume Title
Publisher
Sage Open
Abstract
A key change agent role is to help clients understand the systems to which they belong to improve performance. A major challenge is how to facilitate this understanding. Typically, the change agent collects the data and provides an interpretation about its significance for the client organization. This approach, however, often meets with resistance. What is needed is an approach that engages the author of the data in its interpretation and this article introduces just such an approach— PathMAP®. A case study is used to introduce PathMAP® and show how it can be used to engage system agents in a rigorous process of data interpretation leading to an increased understanding of the variables that influence system dynamics and of how to engage the system in change. This article will demonstrate how PathMAP® enables change agents to get an accurate picture of the current state of an organization by identifying the key issues facing the organization and their interrelationship, and using this knowledge to create meaningful action plans that make deep and intuitive sense to organization’s members.
Description
Keywords
data interpretation, employee involvement, organizational change, hermeneutics, change agent, qualitative design, Organization, Workforce, and Leadership Studies
Citation
Owen, K. O., Northcutt, N., & Dietz, A. S. (2015). Engaging employees in interpreting survey results: Using PathMAP® as a tool to drive understanding and change. SAGE Open, 5(1), pp. 1-17.
Rights
Rights Holder
© 2015 The Author(s).
Rights License
This work is licensed under a Creative Commons Attribution 4.0 International License.