Some Dissatisfaction with Satisfaction: Universities, Values, and Quality

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dc.contributor.authorLuizzi, Vincent L.
dc.date.accessioned2008-05-29T10:05:40Z
dc.date.available2012-02-24T10:05:29Z
dc.date.issued2000-01
dc.description.abstractThis article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality.
dc.description.departmentPhilosophy
dc.description.versionThis is the author accepted manuscript version of an article published in the <i>Journal of Business Ethics</i>.
dc.formatText
dc.format.extent12 pages
dc.format.medium1 file (.pdf)
dc.identifier.citationLuizzi, V. L. (2000). Some Dissatisfaction with Satisfaction: Universities, Values, and Quality. Journal of Business Ethics, 25(4), pp. 359-364.
dc.identifier.doihttps://doi.org/10.1023/A:1006103626780
dc.identifier.issn0167-4544
dc.identifier.urihttps://hdl.handle.net/10877/2754
dc.language.isoen
dc.publisherKluwer Academic Publishers
dc.sourceJournal of Business Ethics, 2000, Vol. 25, No. 4, pp. 359-364.
dc.subjectcustomer satisfaction
dc.subjectbusiness ethics
dc.subjecttotal quality management
dc.subjectTQM
dc.subjectuniversity values
dc.subjectPhilosophy
dc.titleSome Dissatisfaction with Satisfaction: Universities, Values, and Quality
dc.typeArticle

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