Telehealth and Patient Satisfaction: A Systematic Review and Narrative Analysis
dc.contributor.author | Kruse, Clemens S. | |
dc.contributor.author | Krowski, Nicole | |
dc.contributor.author | Rodriguez, Blanca V. | |
dc.contributor.author | Tran, Lan | |
dc.contributor.author | Vela, Jackeline | |
dc.contributor.author | Brooks, Matthew | |
dc.date.accessioned | 2019-10-17T19:15:47Z | |
dc.date.available | 2019-10-17T19:15:47Z | |
dc.date.issued | 2017-06 | |
dc.description.abstract | Background: The use of telehealth steadily increases as it has become a viable modality to patient care. Early adopters attempt to use telehealth to deliver high-quality care. Patient satisfaction is a key indicator of how well the telemedicine modality met patient expectations. Objective: The objective of this systematic review and narrative analysis is to explore the association of telehealth and patient satisfaction in regards to effectiveness and efficiency. Methods: Boolean expressions between keywords created a complex search string. Variations of this string were used in Cumulative Index of Nursing and Allied Health Literature and MEDLINE. Results: 2193 articles were filtered and assessed for suitability (n=44). Factors relating to effectiveness and efficiency were identified using consensus. The factors listed most often were improved outcomes (20%), preferred modality (10%), ease of use (9%), low cost 8%), improved communication (8%) and decreased travel time (7%), which in total accounted for 61% of occurrences. Conclusion: This review identified a variety of factors of association between telehealth and patient satisfaction. Knowledge of these factors could help implementers to match interventions as solutions to specific problems. | |
dc.description.department | Health Administration | |
dc.format | Text | |
dc.format.extent | 12 pages | |
dc.format.medium | 1 file (.pdf) | |
dc.identifier.citation | Kruse, C. S., Krowski, N., Rodriguez, B., Tran, L., Vela, J., & Brooks, M. (2017). Telehealth and patient satisfaction: A systematic review and narrative analysis. BMJ Open, 7 : e016242. | |
dc.identifier.doi | http://dx.doi.org/10.1136/bmjopen-2017-016242 | |
dc.identifier.issn | 2375-2548 | |
dc.identifier.uri | https://hdl.handle.net/10877/8694 | |
dc.language.iso | en | |
dc.publisher | BMJ Publishing Group | |
dc.rights.holder | © 2017 The Author(s). | |
dc.rights.license | This work is licensed under a Creative Commons Attribution 4.0 International License. | |
dc.source | BMJ Open, 2017, Vol. 7, Article e016242. | |
dc.subject | home telehealth | |
dc.subject | patient quality | |
dc.subject | patient satisfaction | |
dc.subject | quality | |
dc.subject | telecommunications | |
dc.subject | telehealth | |
dc.subject | telemedicine | |
dc.subject | access | |
dc.subject | Health Administration | |
dc.title | Telehealth and Patient Satisfaction: A Systematic Review and Narrative Analysis | |
dc.type | Article |