Emotional Labor and the Pawnshop Worker

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dc.contributor.advisorGiuffre, Pattien_US
dc.contributor.authorPowell, Alyssa
dc.contributor.committeeMemberHarris, Deborahen_US
dc.contributor.committeeMemberMcKinney, Audreyen_US
dc.date.accessioned2011-06-14T21:42:39Z
dc.date.available2011-06-14T21:42:39Z
dc.date.issued2011-06en_US
dc.description.abstractThe preponderance of the service sector in the U.S. has led sociologists to study how service workers may encounter exploitation in a variety of service occupations (Erickson 2004). Currently, no sociologists have studied the possible forms of exploitation that may affect pawnshop workers. This study is guided by Hochschild‘s (1983) theory of emotional labor, using semi-structured, in-depth interviews with 15 pawnshop workers. My data suggest new ways of thinking about emotional labor among service workers. I find that there are positive and negative aspects of emotional labor performances of pawnshop workers. The triangular relations within pawnshops differ from many service occupations within the U.S. I also find that gender influences pawnshop interactions. My conclusion discusses the implications of these findings on Hochschild‘s (1983) concept of emotional labor, the limitations and advantages to this study, and avenues for future research.en_US
dc.description.departmentSociology
dc.formatText
dc.format.extent62 pages
dc.format.medium1 file (.pdf)
dc.identifier.citationPowell, A. J. (2011). <i>Emotional labor and the pawnshop worker</i> (Unpublished thesis). Texas State University-San Marcos, San Marcos, Texas.
dc.identifier.urihttps://hdl.handle.net/10877/2503
dc.language.isoen
dc.subjectEmotional laboren_US
dc.subjectPawnshop employeesen_US
dc.subjectAction network theoryen_US
dc.titleEmotional Labor and the Pawnshop Workeren_US
dc.typeThesis
thesis.degree.departmentSociology
thesis.degree.disciplineSociology
thesis.degree.grantorTexas State University-San Marcos
thesis.degree.levelMasters
thesis.degree.nameMaster of Arts

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