Emotional Labor among Adult Protective Services In-Home and Facility Workers in Texas
dc.contributor.author | Ashworth, Christine | |
dc.contributor.committeeMember | Tajalli, Hassan | |
dc.contributor.committeeMember | Shields, Patricia M. | |
dc.contributor.committeeMember | Wold, Kezeli | |
dc.date.accessioned | 2015-01-22T20:32:38Z | |
dc.date.available | 2015-01-22T20:32:38Z | |
dc.date.issued | 2014-12 | |
dc.description | An Applied Research Project Submitted to the Department of Political Science, Texas State University, in Partial Fulfillment for the Requirements for the Degree of Masters of Public Administration, Fall 2014. | |
dc.description.abstract | The Adult Protective Services (APS) program in Texas is responsible for investigating allegations of abuse, neglect, and exploitation of persons aged 65 and older, and/or adults with mental illness or intellectual/developmental disabilities. Purpose: To examine the factors that influence emotional labor in employees at Texas Adult Protective Services (APS). This study compares emotional labor among APS In-Home caseworkers and Facility investigators. The study also examines job position, gender, age, and race on surface acting and deep acting. Method: Eight hypotheses were developed to examine surface and deep acting yielded by Adult Protective Services workers in Texas. All hypotheses were tested using a survey questionnaire, and a total of six hundred and fifty-nine surveys were emailed to APS In-Home caseworkers and Facility investigators across the state. There were two hundred and three respondents who completed and returned the survey questionnaire. The emotional labor questions were measured on a 5-point Likert scale, from Strongly Agree to Strongly Disagree. Six demographic questions were included in the questionnaire and they were: job position, gender, age, race, tenure, and field of study. Findings: Multiple regression results illustrate there was a significant difference between age and surface acting, as well as tenure and surface acting. | |
dc.description.department | Public Administration | |
dc.format | Text | |
dc.format.extent | 59 pages | |
dc.format.medium | 1 file (.pdf) | |
dc.identifier.citation | Ashworth, C. (2014). Emotional labor among adult protective services in-home and facility workers in Texas. Masters of Public Administration, Texas State University, San Marcos, Texas. | |
dc.identifier.uri | https://hdl.handle.net/10877/5389 | |
dc.language.iso | en | S |
dc.subject | emotional labor | |
dc.subject | surface acting | |
dc.subject | deep acting | |
dc.subject | negative emotions | |
dc.subject | positive emotions | |
dc.subject | emotional intelligence | |
dc.subject | Texas Department of Family and Protective Services | |
dc.subject | caseworkers | |
dc.subject | facility investigations | |
dc.subject | Public Administration | |
dc.title | Emotional Labor among Adult Protective Services In-Home and Facility Workers in Texas | |
dc.type | Applied Research Project |