| dc.contributor.author | Luizzi, Vincent L. ( ) | en_US |
| dc.date.accessioned | 2008-05-29T10:05:40Z | |
| dc.date.available | 2012-02-24T10:05:29Z | |
| dc.date.issued | 2000-01 | en_US |
| dc.identifier.citation | Luizzi, V. L. (2000). Some Dissatisfaction with Satisfaction: Universities, Values, and Quality. Journal of Business Ethics, 25(4), pp. 359-364. | |
| dc.identifier.issn | 0167-4544 | |
| dc.identifier.uri | https://digital.library.txstate.edu/handle/10877/2754 | |
| dc.description.abstract | This article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality. | |
| dc.format | Text | |
| dc.format.extent | 12 pages | |
| dc.format.medium | 1 file (.pdf) | |
| dc.language.iso | en | |
| dc.publisher | Kluwer Academic Publishers | |
| dc.source | Journal of Business Ethics, 2000, Vol. 25, No. 4, pp. 359-364. | |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Business ethics | en_US |
| dc.subject | Total quality management | en_US |
| dc.subject | TQM | en_US |
| dc.subject | University values | en_US |
| dc.title | Some Dissatisfaction with Satisfaction: Universities, Values, and Quality | en_US |
| dc.type | acceptedVersion | |
| txstate.documenttype | Article | |
| dc.description.version | This is the author accepted manuscript version of an article published in the Journal of Business Ethics. | |
| dc.identifier.doi | https://doi.org/10.1023/A:1006103626780 | |
| dc.description.department | Philosophy | |
